What is this Privacy Policy?

The website is owned and operated by SOS Laudos. This Privacy Policy describes how we collect, store, use, and protect your personal information. You accept this policy and agree to such collection, storage, and use by registering for or using our products, services, or any other features, technologies, or functionality we offer when you access our website or through any other means (collectively, "SOS Laudos Services"). We may change this policy at any time by posting a revised version on our website. The revised version will be effective as soon as it is posted on the website. In addition, if the revised version includes a substantial change, we will provide you with 30 days' notice by posting a notice of the change on our website. After this 30-day notice, you will be deemed to have agreed to all amendments to this policy.

How do we collect information about you?

When you visit https://soslaudos.com.br or use SOS Laudos Services, we collect your IP address and standard web access information, such as your browser type and the pages you access on our website. When you sign up to receive updates from our website, download any of our content, participate in online events we promote, purchase one of our products, or engage in any other activity for which we require your registration, we may collect the following types of information:

• Contact information: your name, address, telephone number, email address, and other similar information.

• Financial information: the bank account and credit card numbers you provided when you purchased a paid product or service from SOS Laudos Services.

Before allowing you to use SOS Laudos Services, we may require you to provide additional information that we may use to verify your identity or address or manage risk, such as your date of birth, national registration number, nationality, and other identifying information. We may also obtain your information from third parties, such as credit bureaus and identity verification services. When you use SOS Laudos Services, we will collect information about your transactions and other activities on our website or when using SOS Laudos Services, and we may collect information about your computer or other access device for fraud prevention purposes. Finally, we may collect additional information from and about you through other means, such as from contacts with our customer support team, from the results of your survey responses, and from interactions with members of the SOS Laudos corporate family and other companies.

How do we use cookies?

When you visit our website, we, including companies we hire to track how our website is used, may place small data files called "cookies" on your computer. We send a "session cookie" to your computer when you access our website, log in to your account, or use SOS Laudos Services. This type of cookie helps us recognize you if you visit multiple pages on our website during the same session, so that we don't need to request your information and/or password on every page. Once you log out or close your browser, this cookie will expire and no longer be effective. We also use longer-lasting cookies for other purposes, such as displaying your email address on a registration or login form, so you don't have to re-enter your email address each time you register or access any of our services or products. We encode our cookies so that only we can interpret the information stored in them. You are free to refuse our cookies if your browser permits, but this may interfere with your use of our website. We and our service providers also use cookies to personalize our services, content, and advertising, evaluate the effectiveness of promotions, and promote trust and security. You may encounter third-party cookies when using SOS Laudos Services on certain websites not under our control (for example, if you view a webpage created by a third party or use an application developed by a third party, a cookie may be placed by that webpage or application).

Google remarketing:

We may use the Google Adwords Remarketing feature to serve ads on Google partner websites. This feature allows us to identify that you visited our website, allowing Google to display our ads to you across different websites. Various third-party vendors, including Google, purchase advertising space on websites. We may contract with Google to display our ads in these spaces. To identify your visit to our website, both other third-party vendors and Google use cookies, similar to what is explained in the "How do we use cookies?" section. You can disable Google's use of cookies by accessing the Ads Preferences Manager.

Facebook Remarketing:

We may use the Facebook Remarketing feature to serve ads within Facebook. This feature allows us to identify that you visited our website, allowing Facebook to display our ads to you within Facebook itself. To identify your visit to our website, we use cookies, similar to what is explained in the "How do we use cookies?" section. If you see one of our ads on Facebook and no longer wish to see it, the ad itself provides options to hide and not see our ads in the future.

How do we protect and store personal information?

Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific individual and can be used to identify that individual. We will not consider personal information that should remain anonymous so that it does not identify a specific user. We store and process your personal information on our computers and protect it with physical, electronic, and procedural safeguards. We use computer safeguards such as firewalls and data encryption, apply physical access controls to our buildings and files, and authorize access to personal information only to employees who need it to perform their job responsibilities.

How do we use the personal information we collect?

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and personalized experience. To this end, we use your personal information to:

• Provide the requested services and customer support;

• Process transactions and send you notices about your transactions;

• Resolve disputes, collect fees, and troubleshoot problems;

• Prevent potentially prohibited or illegal activities;

• Personalize, evaluate, and improve our services, as well as the content and layout of our website;

• Send you targeted marketing materials, service update notices, and promotional offers based on your communication preferences;

• Compare information for greater accuracy and verify it with third parties.

Marketing:

We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content, and advertising. If you do not wish to receive our marketing messages or participate in our ad personalization programs, simply indicate your preference by sending us an email to suporte@soslaudos.com.br or simply clicking the unsubscribe link provided at the bottom of all our emails.

How do we share personal information with other parties?

We may share your personal information with:

• Members of the SOS Laudos corporate family provide joint content, products, and services (such as registration, transactions, and customer support), and to help detect and prevent potentially illegal acts and violations of our policies, as well as to assist in decisions regarding their products, services, and communications. Members of our corporate family will use this information to send you marketing communications only if you have requested their services.

• Service providers under contract who assist with parts of our business operations (fraud prevention, collection activities, marketing, technology services). Our contracts require these service providers to only use your information in connection with the services they perform for us, and not for their own benefit.

• Companies with which we intend to merge or acquire. (If a merger occurs, we will require the newly formed entity to follow this privacy policy concerning your personal information. If your personal information could be used contrary to this policy, you will be given advance notice.)

• Law enforcement authorities, government officials, or other third parties when:

• We are compelled to do so by subpoena, court order, or similar legal procedure,

• We need to do this to comply with the law or credit card association rules

• We are cooperating with an ongoing law enforcement investigation, and we believe in good faith that disclosure of personal information is necessary to prevent physical harm or financial loss, or to report suspected illegal activity

• Other third parties with your consent or direction to do so, note that these third parties may be in other countries where the legislation on the processing of personal information is less strict than that of your country.

In cases where our company and a partner jointly promote our Services, we may disclose to the partner certain personal information, such as the name, address, and username of individuals who signed up for our Services as a result of the joint promotion, for the sole purpose of allowing us and the partner to evaluate the results of the promotion. In this case, personal information may not be used by the partner for any other purpose. SOS Laudos will not sell or rent any of your personal information to third parties in the normal course of business and only shares your personal information with third parties as described in this policy. If you sign up for SOS Laudos directly on a third-party website or through a third-party application, any information you enter on that website or application (and not directly on an SOS Laudos website) will be shared with the owner of that website or application, and your information may be subject to their privacy policies.